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An Autism Friendly Environment!

We are delighted to announce that Chelmsley Wood Shopping Centre has been awarded an Autism Friendly accreditation from the National Autistic Society (NAS) in recognition of work to make shopping more accessible for people with autism spectrum conditions.  

“At the National Autistic Society, we are delighted to see the adjustments that Chelmsley Wood has made for their autistic customers" said NAS. "By seeking external expertise, training staff and acting on the feedback of its autistic customers, Chelmsley Wood has made a fantastic effort to be an inclusive environment. In particular, identifying quiet areas, running regular sensory shopping days and offering visual guides and resources to help support visitors, the Centre has shown a real commitment to making a big difference to the lives of autistic people in the local area."  

Neil Griffin, Chelmsley Wood Centre Manager said:   “Visiting shopping centres is something that children or adults with additional needs or sensory issues can find difficult, which is why we are proud to be working with the National Autistic Society to encourage our staff and our retailers to offer support to people with autism spectrum conditions. We have continued to run Sensory Sundays at the end of each month, as well as taking part in Autism Hour and last year, organising a Sensory Sunday in the run up to Christmas including Autism Friendly Visits at Santa’s Grotto. We are very pleased to have now been awarded an Autism Friendly accreditation by the National Autistic Society and look forward to working together to continue to offer a great customer experience to all.”    

On the last Sunday of every month, we help to provide a more comfortable shopping experience for anyone with autism or other special needs, by turning off the centre music and asking our retailers to do what they can to help support our sensory visits.   Sensory Sunday’s allows shoppers with sensory impairments to access the centre in a more comfortable atmosphere and in a way that their needs are either met, or at least understood by the centre and retailers.  

Sensory Sunday’s will continue throughout 2019 on the last Sunday of every month, plus EVERY Sunday in December in the run up to Christmas:  

January 27th

February 24th

March 31st (Mother’s Day)

April 28th

May 26th

June 30th

July 28th

August 25th

September 29th

October 27th

November 24th

December 1st

December 8th

December 15th

December 22nd

December 29th 


Chelmsley Wood Shopping Centre's Sensory Shopping guides:

Click here to download the Visual Accessibility Guide

Click here to download the Autism Card

Click here to download the Autism Friendly Detailed Handbook

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Opening Times

Mon - Sat 9am-5:30pm

Sun 10am-4:00pm

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